Refund Policy

INTRODUCTION

At Reepay.ng, we are committed to ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be processed and the procedures to follow when requesting a refund. By using our services, you agree to comply with this policy.

1. GENERAL REFUND PRINCIPLES

• Refunds are only processed for transactions that meet the criteria outlined in this policy.
• All refund requests are subject to verification and approval by Reepay.ng.
• Refunds will be issued in accordance with Nigerian financial regulations.

2. REFUND ELIGIBILITY

Refunds may be issued under the following circumstances:

• Failed Transactions: If a payment is debited from your account but not successfully processed to the intended beneficiary (e.g., utility provider, airtime purchase). Reepay.ng will investigate the transaction and confirm whether the funds were received on our platform or by the beneficiary. Refunds will only be processed after such confirmation.
• Duplicate Payments: If the same transaction is processed more than once due to a system or user error. Reepay.ng will conduct a thorough investigation to verify the duplicate charge before initiating a refund.
• Service Errors: If the service was not delivered as promised due to errors on Reepay.ng's platform.

Refunds will not be issued for: Errors caused by providing incorrect payment details (e.g., wrong meter number or phone number), or payments that have been successfully processed and delivered to the intended beneficiary.

3. REFUND REQUEST PROCESS

To request a refund, follow these steps:

• Contact Support: Email us at [email protected] or call +2347073267843 with your transaction details. Include proof of payment (e.g., receipt or transaction ID).
• Verification: Our team will verify the transaction details and investigate the issue.
• Resolution Timeline: Refund requests will be resolved within 5-7 business days after verification.

4. REFUND METHODS

Refunds will be processed back to the original payment method (e.g., bank account or card). If the original method cannot be used, refunds may be issued as credits to your Reepay.ng wallet balance.

5. DISPUTES AND ESCALATIONS

• If you are dissatisfied with the outcome of your refund request, you may escalate the issue by contacting [email protected].
• Reepay.ng adheres to the regulations of the Central Bank of Nigeria (CBN) and will cooperate with relevant authorities to resolve disputes.

6. MODIFICATIONS TO REFUND POLICY

Reepay.ng reserves the right to update this Refund Policy at any time. Users will be notified of significant changes via email or platform notifications.

CONTACT INFORMATION

For further assistance, please contact:

• Email: [email protected]
• Phone: +2347073267843